It is advisable for players to complete all available information fields in their personal profile:
- Email address;
- First name;
- Last name;
- Gender;
- Date of birth;
- Country;
- City;
- Address;
- Postal code;
- Phone number.
It is worth noting that filling out all of the information fields is not required. However, if a player is suspected of breaching the rules or intends to withdraw a substantial sum, the administration may request additional information. Therefore, filling out the profile beforehand can facilitate a quicker resolution of potential issues.
Gama Casino also has a verification procedure, which is not obligatory and is only required in the aforementioned situations: rule violations, large withdrawals, fraud, etc. To undergo verification, go to your profile on the website and open the account settings. There, you will find a tab labelled “Verification.”
Verification is made up of three stages:
- Selfie. At this stage, the player is required to upload a photograph of themselves holding a passport or another valid identification document. The document must clearly display the following information: date of birth, security features, the owner’s photograph, and the expiry date. This verifies that the personal details provided are accurate.
- Address verification. A document showing the account holder’s address must be uploaded, such as a utility bill.
- Passport / ID card / Driver’s licence. A valid identification document must be attached to confirm the player’s identity.
Once the player has uploaded the documents, they must wait for the verification process to be completed. Typically, the support team reviews the submissions within two days. If any discrepancies are found, they will request new photos or copies where the information is clearer.
After successful verification, the administration may, in the future, request a re-verification procedure. This could occur if the casino’s management seeks to clarify certain details or suspects the player of fraudulent activity. Additionally, during the re-verification process, the user may be asked to establish contact via a video call.
